Last updated: August 25, 2024
At Vertex Marketing OÜ (“we”, “us”, or “our”), we are committed to ensuring customer satisfaction with our services. This Refund Policy outlines the terms and conditions for refunds related to services provided through www.vertex-marketing.com.
2.1. Service Cancellation: If you cancel our service before we have begun work on your project, you may be eligible for a full refund.
2.2. Service Dissatisfaction: If you are unsatisfied with our services, you may be eligible for a partial or full refund, depending on the circumstances and the extent of work completed.
2.3. Technical Issues: If technical issues on our part prevent the delivery of our services, you may be eligible for a full refund.
3.1. To request a refund, please contact us at info@vertex-marketing.com with the subject line “Refund Request”.
3.2. In your request, please include:
Your full name
The email address associated with your account
The reason for your refund request
Any relevant order numbers or transaction IDs
3.3. We will review your refund request and respond within 5 business days.
3.4. If your refund is approved, we will process it within 10 business days. The refund will be issued to the original payment method used for the purchase.
4.1. Customized services that have been delivered and accepted by the client are generally non-refundable.
4.2. Services where work has already been substantially completed are subject to partial refunds at our discretion.
We reserve the right to make exceptions to this policy on a case-by-case basis, at our sole discretion.
We may update this Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page and updating the “Last updated” date.
If you have any questions about this Refund Policy, please contact us:
– By email: info@vertex-marketing.com
– By mail: Vertex Marketing OÜ, Sepapaja tn 6, 15551 Tallinn, Estonia
This Refund Policy is part of and subject to our Terms and Conditions.
